Frequently asked questions

We make skincare inspired by honey, one of nature's oldest beauty ingredients, and pair it with ingredients like beetroot and ceramides. Alongside our own range, we hand-pick skincare tools and beauty essentials, such as jade rollers, collagen masks and under-eye patches, so you can build your whole self-care routine in one place.

Everyone's skin is different, so please check the ingredients on the product page and on the pack before you buy. Before first use, do a patch test: apply a little on your inner arm and wait 24 hours. If you notice redness or irritation, stop using the product. If you have a skin condition, check with your dermatologist first.

Follow the directions on each product's pack. Keep products closed, in a cool, dry place away from direct sunlight, and use them before the expiry date printed on the pack.

After each use, wipe the stones and frame with a soft cloth and a little mild soap and water, then dry them completely. Don't soak it, as water can loosen the joints. For an extra-cooling massage, keep it in the fridge for a few minutes before use.

Add the products you like to your cart and tap Checkout. Sign in with your mobile number, choose a delivery address and pay securely online by UPI, debit or credit card, or net banking, processed by Razorpay. All orders are prepaid; Cash on Delivery isn't available at the moment.

We dispatch within 5 business days of your order being confirmed, and delivery usually takes 3–7 business days after that, depending on your location. Delivery is free on orders of ₹499 or more. Below that, the charge depends on the parcel's weight and your pincode, and is shown at checkout before you pay.

Open Track your order (in the menu and at the bottom of every page) and enter your order number with the mobile number you used at checkout. You will see each parcel’s status, the courier and the tracking number. We also email you when your order ships and again when it’s delivered.

Yes. You can request a return within 3 days of delivery from My Orders. The product must be unused and in its original condition, with its packaging intact and all tags and accessories included. Return shipping is free.

We're sorry if that happens. Please take photos of the parcel and the product and contact us within 3 days of delivery with your order number. We'll start a return for you, and return shipping is free.

Once your return is approved, the refund goes back to your original payment method within 5–7 business days. After that, the time it takes to show in your account depends on your bank.

Yes, as long as it hasn't been dispatched. Request a cancellation from My Orders, or message us with your order number. Once the cancellation is approved, a refund to your original payment method is started.

Message us on WhatsApp, or call or email us; all our details are on the Contact page. We're available Monday to Saturday, 10:00 AM to 7:00 PM. Please mention your order number if your question is about an order.